Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Submit a service request, appointment, or estimate form
• Contact us via phone, email, or contact form
• Use our customer portal
• Sign up for notifications or updates

Personal information may include:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Mailing address
• Vehicle information (year, make, model, VIN)
• Insurance information
• Damage descriptions and photos
• Payment information (processed securely by third-party processors)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, provide estimates, perform repairs, and deliver requested services
• Communication: To contact you via phone, SMS text message, email, or mail regarding your service requests, appointments, estimates, and vehicle status
• Customer Support: To respond to your inquiries, questions, and support requests
• Business Operations: To process payments, maintain records, and conduct normal business activities
• Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional offers, service reminders, and updates (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics: To analyze website usage and visitor behavior through tools like Google Analytics

4. Sharing Your Information

4.2 Legal Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our customers or others
• Prevent fraud or illegal activities
• Enforce our Terms of Service or other agreements

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transfer, your information may be transferred to the acquiring entity or successor organization.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Secure data storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Track ad performance and deliver relevant ads

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6.3 Google Analytics

We use Google Analytics to collect and analyze website usage data. Google Analytics uses cookies to track visitor interactions. For more information, visit Google's Privacy Policy.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Withdraw consent for marketing communications
• Portability: Request transfer of your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in Section 11.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this page with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: